Reception and Admin Support Apprenticeship

Duties and Responsibilities:

The duties and responsibilities to be undertaken by an Admin Apprentice may include some or all of the items in the following list, dependent on competency levels, and current and evolving Practice workload and staffing levels. Duties may be varied from time to time under the direction of the Practice Manager

To efficiently undertake basic administration and clerical duties which may include the following duties as directed:

To deal with internal and external post and emails on a day to day basis To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner To meet and greet visitors as required To provide appropriate reception cover as and when required To obtain and retrieve clinical/non-clinical records as requested To support the control of clinics/appointments and retrieve records To maintain filing systems in line with organisations policies and procedures To assist with the ordering and maintenance of stock supplies (specific to role as appropriate) Collating information for reports To be a flexible and supportive member of the team

To adhere to the local and national Health and Safety regulations and the Prescriptions:

To ensure that requests for acute and repeat prescriptions are processed in line with contract requirements To identify patients whose prescriptions are due for review for the relevant GP To manage systems for passing prescriptions to pharmacies who provide a collection service To liaise with doctors, patients, hospitals, pharmacists, and others as and when required in connection with medication prescribed for registered patients Management of the recording system for controlled drugs Ordering of stationery required for issuing prescriptions Ensuring that registrations and deductions are processed in line with Health Authority requirements, and that appropriate record keeping systems are up-to-date and fit for purpose Ensuring that the system for the record keeping of temporary residents is kept up to date Summarising of patient notes in line with internal procedures and external QOF deadlines Using appropriate read codes, scanning correspondence to ensure the accurate recording of Quality and Outcome Framework (QOF) specific information, and patient specific information, bearing in mind the implications of such recording Ensuring that patient records are kept up to date with relevant information, enabling clinicians and other relevant staff to access accurate and up to date patient histories Throughout the training period the post holder will be expected to complete all educational and training as required

Practice Policies and Procedures:

To sign a learning contract with the training provider and adhere to the agreement To assist in the administration process associated with service audits (specific to role as appropriate) To be responsible for the use of physical equipment and to report any defects in equipment as appropriate

At Wells Medical Practice, you will be working towards a Business Administration Level 3 Qualification over the course of 15 months.

Training:
Business Administrator Apprenticeship Level 3 including Functional Skills in maths and English

Training Outcome:
Long term position and a possible differ to the clinical side of things or gradually admin responsibility increase (management)

Employer Description:
At the Wells Medical Practice our goal is to provide the best possible care for our patients within the resources available.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Team Working,Organisation Skills