IT Solutions Apprentice

Client Interaction: Handle incoming client calls and provide exceptional customer service First-Line Support: Assist with troubleshooting and resolving basic IT issues, including software and hardware problems Hardware Deployment: Assist with deploying and updating client hardware AI and Business Central Tasks: Support tasks related to AI implementations and Microsoft Dynamics 365 Business Central Documentation: Maintain accurate records of client interactions and support activities Collaboration: Work closely with senior staff to escalate and resolve complex issues

Training:

IT Solutions Technician Level 3 Apprenticeship Standard:

An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
There will be a full-time role available for a hardworking apprentice who excels in both the job role and their apprenticeship studies Truly SMB will also consider higher levels of qualifications (including apprenticeships) as a progression pathway, if agreed as part of a CPD strategy

Employer Description:
Truly SMB is a leading Managed Service Provider (MSP) with a rapidly growing focus in AI and Microsoft Business Central. We are dedicated to delivering the best IT support and services to our clients. Our team is committed to excellence, innovation, and continuous improvement. We are looking for motivated and enthusiastic individuals to join the business to support multiple departments, from helpdesk, to AI and Business Central.

Working Hours :
Monday to Friday, either 08:00 - 16:00 or 09:00 - 17:00 (30 mins lunch)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative