Retail Customer Service Level 3 Apprenticeship

Greet customers, assisting with product enquiries Process sales transactions accurately Handle various payment methods securely Professionally manage returns, exchanges, and complaints. Resolve concerns or complaints efficiently and courteously, whether in person or via telephone Promote offers and build customer relationship to encourage repeat in business. Restock and label products, or and when required telesales role

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. You'll be working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills in English and maths if required.

Training Outcome:

There is the possibility for the right candidate to convert to a full-time position in the retail team

Employer Description:
We are the head office for an international group of companies. We manage the central services including all payroll for the UK part of the group. We're a friendly bunch, based full time in the office, with plenty of scope for an apprentice to get involved in a wide range of business matters supported by an experienced team.

Working Hours :
Tuesday to Saturday, 9am to 5.30pm, with an hour unpaid break for lunch. We're fully office based in Croydon.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Non judgemental,Patience,Customer service skills