Business Administrator Apprentice

Selecting appropriate mystery shoppers from our panel of over 350,000 shoppers Briefing the mystery shopper via phone and email on what to do, chatting to them and making sure they understand Supporting the mystery shoppers until they’ve completed the tasks Looking at completed assessment forms and ensuring they are corrected for spelling, grammar and accurate answers

Training:
Level 3 Business Administrator apprenticeship, including Functional Skills in English and maths Remote delivery, all training in the workplace with the occassional workshop required as college attendance Dedicated mentor to support you throughout Protected time during the working week for study and coursework

Training Outcome:

Progression opportunities are available subject to completion. 

Employer Description:
Here at Mystery Shoppers Ltd (MSL), we are on a mission to improve customer experiences all over the UK. We help our clients to understand what they can do to create lots of happy customers by testing their services. Now before you get too excited, we don’t just spend our time shopping all day! Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client's locations (banks, shops etc.) at the right time, and once they’ve spent some time interacting with staff, they fill in their feedback questionnaire. We then read through it to make sure it’s of good quality before we submit it to the client and provide them with ways in which they can improve. We are a medium-sized, family-run business and have been going for over 30 years! Our HQ is in Holsworthy, Devon. Our company values are really important to us all, and you will see them in how we treat our clients, our shoppers and each other. They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us, and we will happily provide testimonials.

Working Hours :
Monday - Friday, 9am - 5pm (later, earlier starts/finishes are always considered).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience