Business Administration Apprenticeship - Southampton

Day-Day Responsibilities:

Answer incoming calls from clients, families, healthcare partners, and staff in a professional and empathetic manner. Act as the main point of contact for hospitals, GPs, and local authority representatives. Manage email correspondence and respond promptly to queries. Schedule client care appointments and visits for the domiciliary care team. Coordinate appointment changes, cancellations, and urgent requests. Ensure staff rotas are kept up to date and communicate changes effectively. Maintain client records in line with GDPR and CQC requirements. Prepare, update, and file care documentation, assessments, and contracts. Support the recruitment and onboarding process with document collation and interview scheduling. Order and manage office supplies and ensure the workplace is organised. Assist with CQC compliance processes by ensuring records are accurate and up-to-date. Support with preparing reports, audits, and data summaries for management. Maintain logs of incidents, complaints, and compliments for monitoring purposes.

Training:

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.

On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship L3 Qualification.

Training Outcome:

The closing date is guidance, if a successful candidate is found before the advertised dates, the advert will close early.

Employer Description:
Memory Jane Healthcare is a trusted provider of high-quality domiciliary care services across Hampshire. We support clients in their own homes, helping them live independently while receiving the care they need. Our team is passionate, compassionate, and dedicated to delivering exceptional service to our clients and their families.

Working Hours :
Monday-Friday (Shifts TBC)

Skills:
Organisation skills,Attention to detail,Communication skills,IT skills