Hardware Engineer Apprentice

Key Accountabilities:

Procurement and configuration of hardware, ensuring devices are prepared and ready for new starters or to replace faulty equipment Maintain an organised tech storeroom, keeping stock levels accurate, safe, and ready for quick deployment Develop, maintain, and update standard images for desktop and laptop devices to ensure consistent builds and minimal disruption for end-users Track and document the full lifecycle of all hardware, including issuing, maintenance, returns, refurbishment, and secure disposal Provide advanced troubleshooting for hardware issues, acting as an escalation point for 1st line support when required Repair, patch, and maintain devices to ensure maximum uptime, reliability, and compliance with cyber security and audit requirements Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs Contribute to knowledge sharing by creating documentation or guides to help improve support processes Support hardware audits and asset verification exercises to maintain accurate records and reduce losses Travelling to different sites around the country to maintain and fix hardware

Knowledge, Skills and Experience:

Strong interest in repairing and maintaining PCs, laptops, and mobile devices, including upgrades, imaging, patching, and component-level repairs Understanding of core hardware components, such as motherboards, drives, memory and power supplies, and willingness to expand technical expertise Familiarity with networking fundamentals, such as Wi Fi, IP addressing, basic connectivity troubleshooting Experience or interest in diagnostic tools and performance testing software Awareness of data protection and security, including safe data handling and secure data erasure practices Passionate about customer service, ensuring clear, friendly, and professional support for colleagues Excellent written and verbal communication skills with the ability to explain technical concepts in simple terms Organised and methodical approach, capable of prioritising multiple tasks in a busy, fast-paced environment Knowledge of Microsoft Windows 10 and 11, Microsoft 365, and Apple iOS devices Proactive team player with the ability to take ownership of tasks, see them through to completion, and adapt to changing priorities Keen interest in emerging technologies and a desire to develop practical IT skills through hands-on learning

What We’re Looking For:

GCSE Grade C/4 or above in maths & English (or equivalent) Please note: an IT-related qualification higher than Level 2 (Level 3 - this includes A Levels and BTechs - or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified A driving licence is ESSENTIAL as there is nationwide travel involved in this role

Training:

Information Communications Technician Level 3.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Upon completion of the programme, you will have attained the skills and knowledge to start your career with Ibstock Group.

Employer Description:
For over 200 years, we have worked with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are innovators, designers, makers and engineers who provide a diverse range of smart, efficient, and effective building products and solutions. Everything we do revolves around our valued customers. Through our customer relationships, and supported by great brands and expert technical design services, we enable the creation of homes, places and spaces for us all to live and work better.

Working Hours :
Monday to Friday 08:30 - 17:00

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Driving License