Customer Service Practitioner Level 2 Apprentice

To provide a welcoming and professional reception service for tenants, visitors and callers to the Business Centre, while undertaking training and development towards a recognised qualification in Customer Service. 

Main duties include:

 Act as the first point of contact for visitors, tenants and clients  Greet all visitors in a professional and friendly manner Answer calls, respond to emails and direct enquiries appropriately  Support with visitor sign-in procedures and security checks  Handle incoming and outgoing post and deliveries  Maintain accurate records, logs and systems  Provide general administrative support  Keep reception and communal areas presentable and welcoming  Report maintenance or facility issues to appropriate staff members

Training:

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Customer Service Practitioner Level 2 Apprenticeship qualification.

Training Outcome:

Opportunity to apply for internal vacancies.

Employer Description:
Gateshead Council serves around 196,000 residents, delivering a wide range of services including housing, education, social care, transport, leisure and environmental services. The council employs over 4,000 staff and works with local partners, businesses and communities to improve the borough and support economic growth. Business Gateshead plays a vital role by offering business support and managing business centres that provide the right environment for companies to start, grow and thrive.

Working Hours :
37 hours per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative