Level 3 Information Communications Technician Apprenticeship

Provide technical support to computer users in all areas of the business. Troubleshoot computer and software issues, resolving problems as quickly as possible. Install, configure, and rollout of new systems, software and hardware. Fulfil new hardware and software requirements where necessary. Ensure business software is up to date. Manage software patches and upgrades for hardware, software, and firmware. Set up user accounts and hardware for new starters. Process leavers, deactivate user accounts, backup and wipe returned equipment. Maintain accurate IT asset inventory and configuration records. Monitor and remediate any security alerts from AV (Antivirus). Perform periodic audits of assets and systems as required. Test and evaluate new hardware and software. Ensure all equipment used for business systems is always fully functional. Help implement and maintain information security polices and strategies. Ensure no BOYD (bring your own device) devices are being used for business purposes. Ensure data backups are fully functional and test periodically. Participate in technology related projects as needed. Maintain up to date knowledge about business systems, hardware and software. Participate in, contribute and support the company’s positive safety culture. Undertake any other reasonable tasks or requests as required.

Training:

Level 3 Information Communications Technician apprenticeship

Training Outcome:
Potential for full-time employment after completion of the Apprenticeship

Employer Description:
Graham Engineering's vision is to continue providing world class innovative and advanced manufacturing solutions to our customers. Building upon our reputation for delivering proven quality engineering to clients across a broad-spectrum of industries including, nuclear, aerospace, security and medical industries. The past few years has seen the introduction of 'lean' manufacturing, 'partnering' with key customers and the implementation of 'best practice' across a number of key manufacturing areas. Graham Engineering can deliver a fully comprehensive Laser Welding solution across a range of materials. Recent technological improvements have enabled Graham Engineering to continue providing our customers with the high quality service that they expect, while safeguarding current employment and preparing the way for the next generation's future at Graham Engineering in Lancashire.

Working Hours :
Monday - Friday shift pattern to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Tenacity,Resilience,A positive disposition,Assertiveness,High-degree of determination