IT Apprentice

Answer incoming helpdesk calls in a professional and friendly manner Triage support tickets and assign them to the appropriate team Log and update tickets accurately in our system Provide excellent customer service and support Learn and grow within a fast-paced IT environment

Training:

Level 2 Apprenticeship in Customer Service Practitioner consisting of:

Level 2 Standard in Customer Service Practitioner Level 1 Functional Skills in Mathematics Level 1 Functional Skills in English 

You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment. 

Training Outcome:

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go onto higher education.

Employer Description:
We are an Award-Winning team located in Hull (5-time “Britain’s 50 Best Managed IT Companies), built on earned knowledge acquired over 19+ years helping Local Government, Education, Ministry Of Defence Supply Chain, Manufacturing, Engineering, Financial sectors. With the company now growing to support more than 150 customers, working with a wide range of businesses that are the most innovative and creative in their respective fields.

Working Hours :
Monday to Friday, shifts TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative