Business Apprentice Administrator

Contribute to providing a comprehensive professional and confidential administrative support in the delivery of a number of clinical services.

Computer data entry/data allocation and collation, processing and recording information in accordance with the office procedures and practice requirements.

The post-holder will exercise judgement and discretion in the day-to-day handling, monitoring, and filtering of appointments and enquires.

Support with process incoming calls/referrals to the Quay Primary Healthcare clinical teams when required.

To assist with actioning and managing all correspondence received into the Quay Primary Healthcare office and manage emails appropriately.

To prioritise duties, ensuring that all deadlines are met.

To assist with dealing with a range of queries from patients, General Practice, and other agencies in a polite and helpful manner, seeking advice and guidance from the SMT as and when required.

To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring, and filtering calls within data protection, customer care and confidentiality guidelines.

To assist with co-ordinating and overseeing room bookings and report any problems as appropriate. 

To type correspondence such as letters, reports when required.

To maintain office filing systems and ensure information is accessible to relevant staff, ensuring confidentiality at all times.

To have excellent verbal, written and communication skills.

To have the ability to remain calm and sensitive in difficult and stressful situations

To support Quay Primary Healthcare website design and posting relevant information on to social media platforms.

Training:
12 week block of one day per week college attendance at Warrington and Vale Royal College (Warrington Campus). Online work will be set all year round during the apprenticeship via Onefile. 

Training Outcome:
An understanding of Primary Care will open opportunities within the NHS.

Employer Description:
Quay Healthcare is a non-profit company owned by the GP practices in Warrington. The Primary Care Network is headed by our committed Clinical Directors, Strategic Manager, Practice Managers and GP members. Quay Healthcare supports three Primary Care Networks (PCNs), based in Warrington, working collaboratively with East Warrington PCN, Central East Warrington PCN and SWAN (South Warrington PCN). There are 13 practices across the 3 PCNs. Our vision is to provide innovative staff and services to patients and the PCNs. We have successfully employed clinical pharmacists, pharmacy technicians, first contact physiotherapists, mental health practitioners, care coordinators, and first contact practitioners. Quay Healthcare also runs Adult ADHD Services for diagnostics, medication, titration and reviews. We currently look after Warrington, Cheshire & Merseyside and Hereford & Worcester, with more to come on board in the next 12 months.

Working Hours :
Monday to Friday 9am – 5pm including a 30 minute unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience