Customer Solutions Apprentice

Date entry into the TMS system Requesting customs entries Assisting the CS team with administrative duties Working with external operational departments to confirm shipment details Liaising with overseas EU partners to confirm delivery dates to update customers Assist in completing KPIs for key accounts

Training:

On-the-job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.

Identify, track and support 6 hours of off-the-job training activities.

Quarterly formal progress review meetings, identifying learning achievements and next steps.

Training Outcome:

Various progression routes upon completion of the apprenticeship, including Customer Service team, Key Account teams or Commercial team.

Employer Description:
Rhenus Logistics are one of the largest freight forwarding companies, offering high-quality, cost-effective freight logistics solutions for exporters and importers. With 75 years of proven performance, a commitment to results has established Rhenus Logistics as a major operator for freight transport, direct to overland markets and global destinations.

Working Hours :
Monday- Friday, 09.30- 17.30. Inclusive of 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working