Customer Service Admin Apprentice

Answering calls from engineers, suppliers and customers. Working on our CAFM system updating job information and raising new jobs on the system Working with our accounts team to ensure data inputting is completed

Learning and understanding the work the company completes for customers to gain knowledge and assist with additional duties such as:

Ordering Parts Planning Quotes Timesheets Purchase Ledger Liaising with engineering staff to collect information and job reports Booking works in with customers ensuring relevant paperwork is completed and returned Understanding and using different systems, CAFM system, emails and Office packages 

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

One day at college per month  All work uploaded to online system Aptem Assessor to visit workplace every 6-7 weeks 

Training Outcome:
Progression into a senior admin role Additional responsibilities 

Employer Description:
About the employer: Based in Bradford, West Yorkshire, Europe Air Conditioning (EAC) design, supply, install and maintain air conditioning, heating and ventilation systems, Operating across the UK Europe Air Conditioning Bradford has established long term relationships with many clients who range from small private businesses to large multinationals in the retail, commercial, industrial, leisure, catering and healthcare industries. Sites vary from single point heating systems through to complex air conditioning and ventilation schemes. Europe Air Conditioning Bradford provides routine planned preventative maintenance contracts and 24 hour/365 days a year, national call out service in the event of breakdown.

Working Hours :
Monday - Friday, 8.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative