IT Technician Apprentice

Handling customer enquiries in a professional and timely manner Maintaining accurate and up-to-date customer records Setting up and configuring email accounts Configuring and maintaining servers Preparing and deploying new laptops and desktop devices Ordering IT equipment and services as required Responding to support tickets and resolving issues efficiently Answering incoming calls and providing first-line support

Training:
18 Months Apprenticeship level Advanced - Level 3 (A level) Information and Communications Technician Level 3 Apprenticeship Standard

Training Provided:

CompTIA A+ AZ - 900

Training Outcome:
Carrying out onsite visits to customer locations Installing and setting up IT equipment onsite

Employer Description:
Sinorrah IT Solutions was established with the aim to relieve people and businesses of the headaches and stresses that come with IT. We build a solution based on your needs, no matter the problem. Our friendly and ingenious team are ready to help you; whether you are in need of Cloud, VoIP or hosting services for your business, or just looking to upgrade your personal computer. Sinorrah ensures you are covered in all areas of IT.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working