Apprentice Customer Service Administrator - IM Accident Repair Centre, Andover, Hampshire

Our Customer Service Advisor will be responsible for providing high-quality service to customers by handling enquiries, resolving issues and ensuring a positive experience.

The role will involve:

Communicating with customers via phone, email or in person Addressing customer needs Offering customer advice Processing customer orders and/or requests Maintaining accurate records of customer interactions Ensuring customer satisfaction Professionally handling customer complaints

Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

Please consider the following:

Key skills:

Use IT systems Record and document production Decision making Interpersonal skills Communications Quality Planning and organisation Project management

Key knowledge

The organisation Value of their skills Stakeholders Relevant regulation Policies Business fundamentals Processes External environment factors

Key behaviours

Professionalism Personal qualities Managing performance Adaptability Responsibility

Training:

You will be working towards Level 3 standard in Customer Service.

You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme. 

The training will take place on site.

Training Outcome:

A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry.

With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry and beyond.

Employer Description:
We are conveniently located on Portway West Business Park, which lies on the western outskirts of Andover next to A303 dual carriageway – a vital connection between The South West, London and the South East. Serving the South of England and beyond from our state of the art facility in Andover, Hampshire. We can affect recovery of unroadworthy and undrivable vehicles in good time, utilising our network of trusted contacts. We work on every make and model of car and light commercial vehicle, covering all repairs, from the smallest scratch to badly damaged bodywork. We use the latest technology and SMART repairs to achieve the least invasive and best quality finish possible. Our team of experienced and qualified repair professionals are BS10125 approved and passionate about achieving the highest standards. We pride ourselves on delivering exceptional service alongside high quality repairs.

Working Hours :
Typically Monday - Friday, 8.00am - 5.00pm (30-minute break each day). No weekend work.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills