Customer Service Apprentice

Talking to customers about their energy needs Speaking to other departments to help resolve customers' queries Attending 1-2-1s and buzz sessions with your manager Talking to your colleagues to get support when needed Minimum of 6 hours per week spent on apprenticeship work and training

Training:

You'll attend monthly 1-2-1 meetings (online via Teams every month, NO classroom OR college!) with your tutor and learn about modules, including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Training Outcome:

As with any apprenticeship opportunity, if you prove yourself to be a valuable member of the team, there is a strong chance of a permanent post within the business.

Employer Description:
Flogas Britain is one of the largest suppliers of Liquified Petroleum Gas. They serve over 300,000 homes and businesses across the UK, including sectors like manufacturing, leisure, agriculture, healthcare, construction, and hospitality. They support, train and develop their staff, offering opportunities for personal and professional growth. Their aim is to have fun, work hard and be part of the Flogas family.

Working Hours :
Monday to Friday between 8am and 5pm (shifts on rotation) and 1 Saturday in 4 paid at overtime.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,Non judgemental,Number skills,Organisation skills,Problem solving skills,Team working