Business Support Apprentice

Daily/Weekly Tasks:

Ensure all call conversion and other agreed targets are met Demonstrate the ability to interact and cooperate with all partners and staff Build trust with team members and potential customers to ensure stellar service on every occasion Focus on intelligent delivery to customers through the collaboration of team members  Maintain professional internal and external relationships that meet the firm's core values Proactively establish and maintain effective working team relationships with all departments  Ensure the rota is covered at all times in conjunction with other team members  Adhere to all agreed contractual and administrative team processes Ensure contact between customers is kept as a priority until handover to fee-earning teams Attend and participate in other meetings as required  To comply with health and safety policies and procedures, and work safely to ensure the safety of yourself and other colleagues Telephone answering Speak to partners and fee earners in the business about their needs  Follow administrative processes to convert a telephone or chat enquiry into new business

Training:

This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period. You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.

Training Outcome:

Upon successful completion of the apprenticeship, the company offers legal and other business routes.

Employer Description:
FBC Manby Bowdler (Midlands) Limited has been providing award winning legal advice to businesses and individuals since 1826. Employing over 200 people, the practice has eight branches based throughout the West Midlands, Shropshire and Worcestershire, and is focused on and committed to quality and excellent client care. The Firm prides itself on working in partnership with its clients to ensure the provision of commercial, innovative and cost transparent legal advice that adds value and uncomplicates the legal process. We are proud to be a legal services provider that is constantly striving to do things differently in order to make legal services more accessible to clients and aligned with their needs.

Working Hours :
Monday to Friday between 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental