Customer Service Apprentice

This exciting role will cover customers and suppliers from across the globe, working with the Refrigerant Products Customer Service Team Leader across the full range of products and services and collaboratively with other teams such as logistics, transport engineering, operations and sales to maximise customer satisfaction. Throughout the apprenticeship you will learn how to effectively coordinate resources and handle customers’ enquiries, orders and returns, in an accurate and timely manner, ensuring our customer needs are met on time and in full. Manage the despatch and export of products to ensure S&OP plans are fully met, whilst ensuring full compliance with business requirements and various countries regulations and legislation.

Duties and responsibilities will include:

Use of IT systems to generate paperwork required to despatch orders/deal with stocks Process customer enquiries and orders through to invoicing Provide regular debt chasing feedback and ensure that customers are kept informed of the progress of their orders Effectively handle all orders ensuring that customers’ needs are met and that product is received on time and in full and business reporting requirements are also met Ensure orders are regularly reviewed with them against forecast for S&OP efficiency Ensure customer complaints are handled efficiently and effectively by recording them and investigating them in the appropriate manner Comply with all applicable regulations so that the business can deliver the requirements of our customers, whilst ensuring 100% compliance with legislation Develop an understanding of our customers’ needs and expectations, to deliver excellent customer service Maintain excellent communication with the service delivery team and with other business functions e.g. operations, commercial and finance. Ensure that there is seamless and effective open communication and that any boundaries are broken down in the interest of excellent customer service

Training:

The successful candidate will follow a Level 3 programme and study towards a full Standard as a Business Administrator. This training will be structured and delivered by Cheshire College - South & West. Apprentices will be supported via an agreed training plan. The apprentice will receive regular visits with a dedicated assessor. The assessor will set individual learning tasks as part of the apprentice’s workplace training that will incorporate your daily roles and duties. You will also have a mentor within the Fluor and Energy Materials to support you with your studies and apprenticeship progress.

Training Outcome:

A full-time job is on offer following the successful completion of the apprenticeship. Candidates will be encouraged to pursue further training and develop their skills within the organisation.

Employer Description:
Fluor and Energy Materials is part of Orbia which is one of the world’s leading fluorspar producers. Its products are used in a vast range of applications including electric vehicles and energy storage, urban and rural infrastructure, indoor climate management, food and medicine refrigeration and even in treating respiratory conditions through the development of healthy and innovative low-GWP propellants for metered- dose inhalers. This opportunity is based at the company’s Ince site, in contemporary, stylish and modern offices, where there is a focus on medical grade fluorspar products and industrial refrigeration solutions. The welcoming and friendly Customer Service team work closely to look after long standing, global customers who rely on Fluor and Energy Materials’ advanced products.

Working Hours :
Monday to Friday 8am to 4pm (Flexi)

Skills:
Communication skills,Attention to detail,Organisation skills,Team working,Reliable,Work ethic,Polite