Customer Services Apprentice

Respond to customer enquiries by phone, email, and social media in a professional and friendly manner Support with resolving customer complaints and issues, ensuring excellent customer satisfaction Assist with online order fulfilment and liaise with the dispatch team to ensure timely delivery Maintain accurate customer records and update databases as required Provide product knowledge and advice to customers to help them choose the right items Support with administrative tasks such as filing, record keeping, and stock monitoring Represent Flapjackery in a professional and positive way at all times, promoting our brand values Assist the General Manager and the Stock Control Manager with administrative tasks, for example, phoning the 15 shop managers on a weekly basis

Training:
In this role, you will be required to undertake the Level 2 Customer Service Practitioner Apprenticeship, which is combined with additional business administration units The training will be delivered in the workplace through assessment visits On completion of the programme, you will complete an End Point Assessment

Training Outcome:

If the apprenticeship has been successful, we would envisage the opportunity of a permanent position. 

Employer Description:
Flapjackery Ltd is an award-winning artisan flapjack company, proudly handmaking indulgent flapjacks in Devon using the finest British oats and high-quality ingredients. We sell our products online, at food festivals across the UK, and through our growing number of high street shops. With a wide variety of creative flavours and a reputation for generous, delicious treats, we have built a loyal customer base and continue to expand rapidly. As a fast-growing business, we are passionate about supporting our people to grow with us, offering exciting opportunities to learn, develop, and progress. At Flapjackery, we believe in teamwork, quality, and great customer service; all while creating flapjacks that bring a smile to people’s faces.

Working Hours :
Monday - Friday, shift hours can be flexible depending on the right applicants' availability and Flapjackerys requirements. Minimum of 30 hours, maximum of 40 hours.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Good communication,Cheerful disposition,Willingness to learn