IT Support Technician Apprentice

 Your Role

Serve as the first point of contact for IT issues, providing clear, confident, and friendly support Deliver hands-on troubleshooting for **hardware, software, and network** challenges Set up and retire laptops, peripherals, and other devices. Manage user onboarding and offboarding to ensure seamless transitions Keep precise records of IT equipment, user accounts, and configurations Investigate potential cybersecurity concerns, escalating when necessary Provide support for remote staff and off-site locations Promote and uphold IT policies, compliance requirements, and data protection standards

What You’ll Bring:

Proven experience in first-line IT support or a similar technical role Strong knowledge of Windows OS, Microsoft 365, and fundamental networking principles Awareness of **cybersecurity best practices** and incident response Excellent communication skills with a customer-first approach. Ability to prioritise tasks and stay organised under pressure Familiarity with IT asset management and user account administration

If you thrive on solving problems, enjoy helping people, and take pride in keeping tech running at its best, we’d love to hear from you.

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information communications technician qualification

Training Outcome:
Potential full time position for the right candidate after completion of the apprenticeship 

Employer Description:
We specialise in Computer repairs, Laptop, MacBook/IMac repairs, Web design and hosting, Data Recovery and Data delete & bespoke CRM applications for SME. We buy or Part exchange your old computers and PC. Whether it’s a software problem or a hardware issue, we have the expertise to get your device up and running again in no time.

Working Hours :
Working days to be confirmed between - 9.00am - 5.30pm, 30 minutes for lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience