Digital Support Assistant Apprentice (Damira Dental Studios Ltd)

Hardware and Technology Management

Organise and administer the provision of hardware across Support Office, Contact Centre and Practices – ensuring repairs are facilitated and replacement items supplied as appropriate. Organise and administer the provision of mobile telephones across the business – ensuring usage remains within agreed limitations and handsets are tracked effectively. Set up and administer an asset register for all technology assets, ensuring a robust. process is in place for leavers, changes and joiners.

Service Management

Responsible for the delivery of broadband contracts across the Damira estate, ensuring effective vendor engagement and problem solving where appropriate. Act as the first point of contact and vendor liaison for telephony providers; be the first point of contact for all internally raised issues. Manage the administration of card payment terminals across the business – providing new handsets as necessary and liaising with finance and the wider operations team on an ad hoc basis. Responsible for the delivery of any other negotiated technology related contracts as may be necessary – providing feedback on behalf of the business as required.

Projects

Under the direction of the Central Operations Manager, administer development projects contributing to IT infrastructure, cyber security posture and process automation. Assist in the delivery of wider projects and programmes of work as when required.

  Communication and Relationships:

Act as the first point of business contact for relevant technical issues and agreed projects. Work collaboratively with Business Managers, Regional Managers, wider practice staff and other Support Office departments. Provide recommendations as to the best value when monitoring other existing contracts for compliance. Provide feedback to the Central Operations Manager if there are any breaches. Communicate effectively and professionally with external vendors and partners – ensuring relationships are maintained whilst escalating concerns as appropriate to the Central Operations Manager.

Ambassador

Role model the Damira values and behaviours whilst carrying out the role both internally and externally.

Training Outcome:

Expanding and growing organization so there may be future growth in the role.

Employer Description:
A privately owned Dental Group of 42 practices plus a Contact Centre. The group offers NHS and private dental services.

Working Hours :
Monday to Friday, 8.30am - 5.00pm, with a 30 min unpaid lunch break.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Adaptability,Time management