Revenues and Welfare Benefits Apprentice - 1871

The London Borough of Waltham Forest has vacancies for 2 apprenticeship roles within the Benefits Service.
The primary focus of the Benefits Service is the administration of Housing Benefit and Council Tax Reduction.

The service also deals with discretionary housing payments, Local Welfare Assistance, the recovery of Housing Benefit overpayments, free school meals, financial assessments, sundry debt recovery and many of the discretionary schemes introduced by central government as a response to the Cost-of-Living Crisis.

The successful candidates will receive training on the job and complete an IRRV level 4 apprenticeship, with one study day per week

Key Responsibilities: 
To ensure that all Housing Benefit and Council Tax support records are maintained and administered correctly and appropriate awards are made. 
Promote additional support available to customers where financial difficulties are apparent and maximising household income. 
Ensure that all necessary evidence and information is requested at the same time. Check correctness of decision letters and edit appropriately before they are sent.
 Determine cause(s) where an overpayment is identified and any persons from whom the overpayment is recoverable from. 
Appropriate recovery of overpayments and Sundry debts.
Financial assessment for residents receiving care
Deal with telephone and written enquiries from residents, their representatives and stakeholders. 
Helping to deliver the London Borough of Waltham Forest’s Mission Statement. 

Training:

Level 4 Revenues and Welfare Benefits Practitioner apprenticeship standard, including Functional Skills in English and maths if required.

Training Outcome:

To be confirmed

Employer Description:
Waltham Forest Council is ambitious and bursting with energy and opportunity. Over the coming year we will build on our incredible year as the Mayor’s first London borough of Culture 2019. Working with our communities to set out what we want Waltham Forest to be by 2030; this relates to the ever-changing world/ climate emergency, and what that means for the services and infrastructure that we provide. We need to make sure that everything we do today supports that vision,

Working Hours :
Monday to Friday

Skills:
Organisation skills