Customer Service Advisor Apprentice

Check and monitor all customer orders received daily, via our integrations or manually via email. Answers all customer queries within 24h (working day) via the marketplace portals. Queries can be product- or service-related. Monitor the resolution of tickets/issues for each customer and follow up. For all customer inquiries for missing or damaged parts, book replacement parts with our warehouse team, and arrange for customer delivery. For customers wishing to return their purchase, book the return to the account and arrange for our carrier to collect the item from the customer. Investigate recurring customer complaints/queries, reporting findings to your line manager. Share daily warehouse stock feeds with customers. Support the sales team with administrative tasks, including creating PowerPoint presentations and compiling Excel product data collection sheets. Participate in various sales campaigns periodically throughout the year. Manage out-of-the-box items stored in the storage unit and promote and sell products to customers in the local community.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

After completion of the apprenticeship, is for the right person to join the team in a permanent administration role undertaking the full range of administration work throughout the company.

Employer Description:
Sourcebynet designs, sources, and delivers an extensive range of furniture and flooring products from around the world.

Working Hours :
Monday to Friday, 9.00am - 5.00pm with a 30-minute paid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working