IT Apprentice

Key Responsibilities:

Driving License Required for this role. Provide first-line support for IT and AV equipment (laptops, desktops, video conferencing systems, digital displays). Assist with the setup and maintenance of meeting rooms, events, and collaborative technologies. Support networked AV systems (IP-based displays, control systems, streaming devices). Troubleshoot and resolve hardware and software issues across IT and AV platforms. Maintain accurate records of support requests and fixes. Learn and apply industry best practices for system security, data management, and user support. Work with senior technicians to install and configure new IT and AV equipment. Provide support for network infrastructure projects Communicate with customers and engineers clearly and professionally Occasionally accompany engineers on-site to assist with support tasks Work independently and confidently

Training:

Your training plan:

All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments.

Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Employer Description:
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
9:00am – 5:00pm (1-hour lunch)

Skills:
Communication skills,Customer care skills,Team working,Creative,Initiative