Customer Service Coordinator Apprentice

Create jobs in Joblogic and schedule appointments with tenants Plan engineer work schedules Ensure all work orders are booked and rebooked as required Monitor shared inbox and respond to queries Respond to customer calls and messages Communicate with our clients, tenants, and engineers Provide timely updates and feedback on jobs to stakeholders

Training:

The qualification is delivered over a 12-month period through on & off-the-job training, with regular tutor contact & visits to the workplace.

On completion of the study programme, apprentices undertake End Point Assessment (EPA) with their exam board, which is in 3 separate stages:

Apprentice Showcase - A portfolio of evidence, witness testimony & observation, compiled by the apprentice throughout their course, to show the very best practice Practical Observation - Conducted by an examiner, with a minimum duration of 1 hour Professional Discussion - Conducted by an examiner, based on their work skills and showcase portfolio, with a duration of 1 hour

Training Outcome:

There is a potential full-time position offered to the right candidate, as well as ongoing CPD aligned with the role.

Employer Description:
We are a Property Maintenance contractor operating a reactive maintenance contract and are about to open a showroom to showcase our services to a wider market. The successful candidate will be predominantly based at our High Street Pensnett, DY5 4EA site and will be public facing. Our unit address is Unit O, The Wallows,Fens Pool Avenue. DY5 1QA. Public transport is readily available next to both sites.

Working Hours :
Monday - Friday, 8:30am - 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Patience