IT Technician Apprentice

Learn from IT colleagues and apprenticeship training provider, completing all required coursework. Deliver friendly, efficient first-line IT support to staff, students, and visitors in person and remotely, logging all tasks in the Helpdesk system. Set up, maintain, and repair IT equipment; escalate issues when needed. Monitor and manage IT consumables, audiovisual systems, and support school events. Assist with system compliance, IT policies, GDPR, and health & safety requirements. Support the Network Administrator with device management, backups, group policy, and workload cover. Diagnose and repair hardware/software faults; support applications, mail systems, AV, telephony, and peripherals. Assist with credential management, software installations/updates, antivirus, wireless setup, and access points. Provide support for cashless catering solutions and asset management. Help monitor filtering, networking, broadband, and servers where possible. Support remote access for users and suggest improvements to IT provision. Create and maintain IT documentation and deliver staff training when appropriate.

Training:
15 - 18 Months. Start as soon as possible. Apprenticeship level: Advanced - Level 3 (A level). Information and Communications Technician Level 3 Apprenticeship Standard. CompTIA A+. AZ - 900. Remote Learning.

Training Outcome:

Fixed term contract: 15 months.

Employer Description:
Are you a passionate and committed technology enthusiast with a desire to learn and grow in the IT field? Do you love to challenge ideas, suggest alternatives, and help others get the most out of their technology? If so, we want you to join our supportive team as an IT Technician Apprentice at Onslow St Audrey’s School, part of the Danes Educational Trust. Working with our supportive and experienced team you will learn from IT colleagues to develop your skills in an accredited apprenticeship program to gain a nationally recognised qualification while providing essential first-line IT support. At Onslow St Audrey’s School, we're dedicated to using technology to enhance teaching and learning, empowering all staff and students with a modern and effective network.

Working Hours :
Monday to Thursday 8am to 4pm. Friday 8am to 3:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative