Apprentice Sales Support Assistant

As an Apprentice Sales Support Assistant, you’ll play a key role in supporting our Sales Executives, delivering high-quality assistance, and providing outstanding customer service across all areas of the department. This role contributes to the smooth running of sales operations, helping to build strong relationships with trade accounts and ensuring the wider Sales team can focus on achieving and exceeding targets.

Main Tasks include:

Provide administrative support to Sales and Account Managers across the department Assist with the organisation of ship visits and educational programmes Coordinate incoming invoices and promotional claims, ensuring correct sign-off and processing Help plan and execute sales events, including logistics and promotional needs Monitor and update tour operator/reseller websites, addressing discrepancies as needed Respond promptly and professionally to trade account queries via the Sales Support inbox Manage bookings and cabin allocations for non-allocation tour operators and non-UK resellers Administer pre-cruise requirements and booking amendments for Tour Operators and non-UK resellers Assist with brochure and promotional distribution in collaboration with Trade Marketing Support the planning and coordination of ship visits and educational trips

Full training will be provided to the successful candidate.

Training:

This is an apprenticeship; the successful candidate will work towards the Customer Service Practitioner Level 2 qualification which has an estimated course duration of 15-months.

This will be a work-based apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated assessor from an apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.

Training Outcome:

After successful completion of the apprenticeship course, there will be the possibility of progressing into a permanent position within the business. 

Employer Description:
At Fred. Olsen Cruise Lines, we believe a cruise is different to a holiday. A cruise is about the joy of the journey, as well as the destinations you visit, and exploring the world from the wonderful vantage point of the ship and the sea. We plan our cruises differently. Our team of Journey Planners change our itineraries every year - unlike some other cruise lines who always sail the same routes. We also put as much time into planning scenic cruising on every sailing as we do in choosing the destinations themselves. As a result, we have won Cruise Critic’s award for best itineraries 5 years in a row. Our smaller-sized ships have been elegantly designed and they all look and feel like ships with wide open deck spaces as well as lounges and restaurants which have been meticulously planned to ensure you have a wonderful experience. The smaller size of our ships also allows us access to more interesting places, such as Norway’s lesser known Fjords. It also means we can dock in the heart of some of the world’s most fascinating cities. With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.

Working Hours :
Monday - Friday 9am - 5pm with a 1-hour lunch break.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills