Apprentice Receptionist

Patient Support & Reception

Greet patients and visitors in a professional, courteous, and welcoming manner Answer telephone calls, deal with enquiries, and direct patients appropriately Book, amend, and cancel patient appointments using the practice system Assist patients with form filling and online services

Administration

Handle incoming and outgoing correspondence, including scanning and filing documents into patient records Maintain accurate and confidential patient information in line with GDPR and NHS policies Support the repeat prescription process Assist with stock management, ordering, and organising clinical supplies

Team Support

Work alongside reception staff, administrators, nurses, and GPs to ensure smooth daily operations Assist with practice projects, audits, and quality improvement activities Shadow staff to understand different roles within the practice

Training & Development

Complete all coursework and assessments required for the qualification Receive regular supervision and mentoring from the practice team

Training:

Training will be provided by the Heart of Yorkshire Education Group. Learning will be delivered on MIS Teams.

Training Outcome:

Opportunity to become a permanent member of staff.

Employer Description:
GP Surgery with approximately 2600 patients

Working Hours :
Monday to Friday, between 8.00am and 6.00pm.

Skills:
Communication skills,IT skills,Attention to detail