Level 3 Information Communications Technician Apprenticeship

Respond to staff ICT help requests (e.g., computer not working, log-in issues). Set up and relocate classroom equipment (computers, monitors, projectors, etc.). Replace broken or faulty peripherals (e.g., keyboards, mice, headphones). Clean ICT equipment, including projector filters, monitors, and devices. Assist with the safe disposal and recycling of obsolete ICT equipment. Maintain and stock-check ICT supplies (e.g., cables, batteries). Record and label school ICT hardware and update inventory databases. Perform routine checks on ICT suites and classroom technology. Support with connecting devices to the school network (e.g. laptops, tablets). Support basic software installations under supervision. Assist with maintaining and tidying server rooms, ICT storage, and workspaces. Set up basic AV equipment for assemblies, meetings, and events (e.g., projectors, microphones). Assist in maintaining classroom ICT equipment and electronic signage. Report faults that require escalation to the Network Manager or external support providers. Learning and Development Opportunities Gain experience in hardware and software support. Learn about school networks, filtering systems, and device management. Develop problem-solving skills in real-world ICT environments. Participate in training towards an industry-recognised ICT qualification. Gain awareness of data protection, e-safety, and acceptable use policies.

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

The training will take place both virtually and in the workplace The learner will have at least 6 hours "off the job" training each week The Work-Based Tutor will support the apprentice with their training and preparation for their end point assessment

Training Outcome:

For apprentices who successfully complete the Level 3 apprenticeship, the organisation will consider them for full-time employment.

Employer Description:
Currently the third largest secondary school in Essex as a single academy trust and growing, we are focussed on enhancing our future structure and have roles where we are seeking people who can bring fresh perspectives and new variety for the benefits of our students. Our school offers the space to develop your talents, the freedom to contribute and the opportunity to grow as part of our welcoming and inclusive family.

Working Hours :
Monday - Friday between 9am-5pm.

Skills:
Communication skills,IT skills,Organisation skills,Analytical skills,Logical,Initiative,Patience