Digital Support Technician Apprentice

An average day can be very situational depending on the project and business requirements however, some of the aspects of this role include:

Providing technical support for users and stakeholders with IT issues and requirements. Installing and configuring hardware, software and operating systems. Assisting with maintenance and development of IT infrastructure. Triaging incidents to escalate complex problems where necessary. Maintaining company records of assets and software. You will have the chance to get involved in complex problem-solving whilst learning theory that backs this up.

Training:

Training and Qualification Level.

What training will the apprentice take and what qualification will the apprentice get at the end?

Digital Support Technician Level 3 Maximising the effective use of digital office technologies, productivity software and digital communications in organisations. City of Bristol College Off site in its entirety

Training Outcome:

Full-time employment.

Employer Description:
Synoptix was formed in 2011 to provide engineering solutions across various technical industries. Synoptix has evolved from a company established and focussed on Systems Thinking principles into an Engineering company providing solutions and services across three key capabilities: Systems, Cyber & InfoSec and Technology. What makes us stand out is how we engage in the crossover areas between these disciplines, combining our strengths to provide a truly bespoke, market leading approach.

Working Hours :
37 ½ - Mon-Fri. Times to be confirmed. Day release, at least 2 days a week in the office based on company needs.

Skills:
Communication skills,IT skills,Problem solving skills,Analytical skills,Basic software installation,Scripting/coding