School Office Administration Apprentice

Specific responsibilities of this post

To be based in the main school office located at reception. To provide high standards of telephone and reception skills when communicating with outside agencies, parents/carers, governors, staff and pupils. To provide a professional image when greeting visitors and other stakeholders. To prioritise telephone calls and visitor queries and deal with all requests appropriately, accurately record messages and signpost as required. To ensure visitor signing in procedures are followed correctly including safeguarding checks. To assist in the coordination and administration of parents’ evenings, options evenings and any other events similar in nature. This includes but is not limited to sending letters, text messages, creating registers for parents to sign in, setting up for the event, providing refreshments and covering events outside of the school hours. To open, sort and distribute incoming mail and also deal with all outgoing mail, including taking deliveries to the post office as required. To co-ordinate data collection sheets as required, ensuring a smooth process is adopted of sending forms home to parents, monitoring returns and updating information in SIMS to ensure an accurate record is kept at all times. To support with reprographic requests and ensure a timely completion and process is followed. To be responsible for ensuring visitors are met at the main reception door and safely evacuated to their designated point in the event of a fire and liaise with the Fire Marshalls to update registers. To process and update free school meal/ pupil premium data. To assist with pupil admissions and pupil transfers including curriculum allocation, CTF files and hardcopy files. To provide an efficient clerical support in relation to but not limited to sending letters and texts to parents/carers.

Training:

The apprenticeship will be delivered entirely in the workplace. You will be required to attend Bishop Auckland College to complete the end-of-unit test in our online test centre. 

Training Outcome:

To be discussed at interview.

Employer Description:
Parkside is an excellent school which prides itself on being consistently one of the most successful schools within County Durham. Our students are at the heart of everything that we do. All staff are dedicated to delivering an exceptional quality of education for each individual student. There is a calm and purposeful atmosphere in the school exemplifying our ethos of aspiration, hard work and achievement. This is achieved through students being valued, understood and celebrated. In order for all students to be successful they must feel safe and cared for. To achieve this, we operate a culture of high expectations and standards for all students. We instil traditional values of personal organisation and respect for all members of the Academy and within the wider community. We pride ourselves on securing educational excellence for all students in our care. Our students are smart, polite, reliable and enthusiastic and leave us as successful, high achieving young people.

Working Hours :
37hrs per week, Monday - Friday, between 8am-4pm.

Skills:
Communication skills,IT skills,Organisation skills,Team working,Able to follow direction,work flexibly to support team,Enthusiasm and self-confidence,Caring and supportive