Customer Service Practitioner Apprentice

Greeting and assisting clients in person, by phone, and via email.
Handling client enquiries and directing them to the appropriate teams Supporting the smooth running of client meetings, including preparing documents and meeting rooms Maintaining accurate client records and using our case management systems Learning about legal processes and the importance of confidentiality, professionalism, and attention to detail Contributing to a positive client experience by ensuring our service is approachable, efficient, and client-focused

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

You will learn via a blended delivery model which means learning will take place in the work place, online Apprentices are invited to attend 4 masterclasses at the Eastleigh College during the year

Training Outcome:
Successful apprentices will not only complete the qualification but may also progress into more advanced roles within the firm - such as legal administration, paralegal support, or further apprenticeships that lead towards a legal career

Employer Description:
We are a respected English law firm with a strong reputation for delivering outstanding legal services to our clients. We feature in not only the Legal 500 but also the Spears 500 guides due to our expertise dealing with the highest profile clients. At the heart of our success is our commitment to excellent client care.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience