Apprentice Business Administrator/Customer Service

You will be working with an experienced team who will pass on a wealth of knowledge, provide extensive training and 121 coaching to improve your skills.

Your responsibilities in this role will include the following:

Talking to customers, assisting with orders Answering messages and emails, timely and effectively Providing exceptional customer service through all channels Liaising with courier companies to track parcels Building a relationship with key customers Dealing with feedback and complaints to maximise customer retention Any other admin duties as required

Training:

Business Administrator Level 3 Apprenticeship Standard:

Full training will be given leading to a recognised Business Administrator Apprenticeship Standard qualification Full on-the-job training will be delivered Off-the-job training will be supported by our Training Provider - Davidson Training UK Ltd You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent)

Training Outcome:
Progression to a full-time position with the company on achievement of the apprenticeship

Employer Description:
d2d produce bespoke hardware to architectural ironmongers, merchants, manufacturers, and fabricators. We are passionate about what we do and wholly committed to working with our clients to create successful products at realistic market prices.

Working Hours :
Monday - Friday, 8.30am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Excellent written skills,Excellent communication skills,Experience in Microsoft Word,Proactive,Confident,Hard working,Willing to learn