Customer Service Apprentice
Provide excellent customer service by assisting with postal services, banking transactions, bill payments, and retail enquiries.
Accurately process letters, parcels, and special delivery items while advising customers on postage options and costs.
Handle cash, card, and electronic transactions securely, balancing the till at the end of each shift.
Maintain up-to-date knowledge of Post Office products and services to support customers effectively.
Ensure the counter area is tidy, organised, and fully stocked with forms and supplies.
Follow security procedures and compliance regulations to protect both customers and branch operations.
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the business' processes and procedures
Our training is all completed remotely via Teams with a development coach, who will be available for support
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:
Progression onto Level 3 Customer Service, and a full time role within the business.
Employer Description:
Fulwell Post Office, located on Sea Road in Sunderland, is a busy and well-established local branch offering a wide range of everyday services. From sending letters and parcels to handling banking, bill payments, travel money, and official documents such as passports and vehicle tax, it provides a convenient hub for the community. With friendly service and an easily accessible location in the heart of Fulwell’s shopping area, it remains a trusted point of support for residents’ postal and financial needs.
Working Hours :
Monday, 12.00pm - 5.00pm. Tuesday - Thursday: 9.00am - 5.00pm. Saturday, 9.00am - 1.00pm. Then occasional Fridays too (9.00am - 5.00pm).
Skills:
Communication skills,Attention to detail,Organisation skills,Number skills,Team working,Initiative,Outgoing and chatty