ICT Apprentice

To provide 1st line technical support, answering support queries via phone, email and live chat. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the ticketing system. Respond to enquiries from clients and help them resolve any hardware or software problems. Maintain a log of all calls taken. Maintain a log of any software or hardware problems detected. Support users in the use of computer equipment by providing necessary training and advice. To allocate more complex calls to the relevant Support member if it cannot be resolved. To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.

Training Outcome:

The company may offer a full-time position at the end of the apprenticeship.

Employer Description:
As an Award Winning Managed Services IT Provider, we provide a range of value-added IT Services, and working with trusted hardware and cloud vendors, we are No Fuss IT.

Working Hours :
Monday to Friday between 9am to 5pm.

Skills:
Communication skills,IT skills,Organisation skills,Team working,Initiative,Good Telephone manner,Microsoft-based systems,PC Hardware set up