Student Voice Advocate Apprentice

To undertake projects which improve areas of the user experience – documenting processes and verifying compliance as required.

Support the SMT in the collation of data relating to KPIs that sit outside the student record system – working with Student Services as required.

Working across the departments, to coordinate effective support for academic colleagues in discharging responsibilities effectively.

Providing front-facing advice, guidance and support to users of the department’s services to drive improvement in satisfaction with the service.

Work flexibility, under the guidance of Managers and Analysts to ensure that peak periods of activity are effectively supported particularly relating to award and progression activities.

Play an active part in the development of procedures and processes – utilising data, business intelligence and feedback to achieve the department to meet its KPIs.

To review the content of shared inboxes – tracking volume and content of enquiries against agreed KPIs. To manage informal enquiries, providing a front-face for the department at information and open days – providing advice and guidance as appropriate to staff and students, including – but not limited to, directing them to sources of advice and guidance and highlighting issues to relevant staff within the department. To ensure that all enquiries are captured and responded to within appropriate timeframes. To work in partnership with the line manager to identify informal concerns – seeking to resolve problems in a timely fashion and reduce the volume of formal complaints and appeals. To administer formal complaints and monitor the investigations in a timely manner. To administer and monitor the student survey, at three points per year. To conduct learner focus groups and gain valuable feedback on the college’s study programmes, adult courses and apprenticeships. To conduct employer focus groups and gain valuable feedback on learner experience. To assist with analysis of survey data and provide to curriculum colleagues. To produce ‘you said, we did ‘ materials for curriculum colleagues.

Training:

Off the job training will be provided by Oldham College one day a week.

Training Outcome:

Full time position on successful completion of the apprenticeship.

Employer Description:
Oldham College was established in 1893 after a donation from the Platt family, a famous textile machinery manufacturer. Today, the College offers an extensive range of qualifications in a variety of areas including digital and creative, performing arts and media, financial and professional services, sport, travel and public services, construction and the built environment, caring professions plus retail and commercial. Vocational education is more important than ever with businesses wanting to take on new staff with the right skills and knowledge to work in their sector. We work closely with employers to ensure we are providing courses and developing students in sectors that are relevant, growing and have lots of opportunities. These employers contribute to the development of our curriculum and help in other ways such as providing work experience, master classes, workshops and much more.

Working Hours :
Monday to Friday, 8.30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience