Housing Improvement Apprentice

Investigate complaints and plan, organise and conduct inspections and risk assessments for properties in the private rented sector. Identify Housing Health and Safety Hazards and escalate as appropriate for further investigation. Support Officers to produce reports, serve notices, gather evidence, conduct interviews under caution, request/prepare witness statements in preparation for tribunal or court cases. Support landlords and tenants to ensure compliance with legal obligations and maintain tenant welfare. Provide advice and guidance to ensure regulatory compliance. Assist in the planning of and participate in the development of specific promotional campaigns. Maintain accurate, up to date, detailed records of actions taken using IT systems where required. Support Officers to improve housing conditions through financial assistance and energy advice.

Training Outcome:

There is no guarantee of a role within Teignbridge District Council after the completion of this apprenticeship. However, should a role become available the successful candidate will have the opportunity to apply for the role as per normal recruitment process.

Employer Description:
We are a values-based organisation all working together to achieve our vision of “Making Teignbridge a healthy and desirable place where people want to live, work and visit”. We do this by taking personal ownership for the quality of the work we do, the quality of the relationships we develop and for driving improvements in our services. We are a public face to the Council. Good customer services are important for the good image and reputation of the Council. The provision of a professionally run centre will benefit the customers who use the facilities. The post-holder will be working within a unit to ensure high standards of service to all customers.

Working Hours :
Monday to Friday, 9.00am to 5.00pm (flexitime).

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness,Honesty and Integrity,Flexibility,Resilience