Customer Service Apprentice

This is a great opportunity to work within a dedicated team of colleagues, who are central to developing our colleagues within the organisation and providing training to external providers.

DUTIES & RESPONSIBILITIES

To take incoming phone calls, review and action emails before passing information to the relevant colleagues, departments and the public/external contacts Provide a great level of customer service amongst colleagues and customers/clients during all required interactions To attend & contribute towards team meetings To accurately record information via the use of bespoke computer software – mainly ESR and PARE To actively problem-solve against all incoming queries/tasks and delegate where required to a senior member of staff Arrange external and internal meetings, including training sessions as requested To assist with developing & maintaining resources i.e. publicity materials, co-ordinating, photocopying and electronically relevant information for careers fairs, etc. To use office equipment in an appropriate manner, reporting any faults following recognised organisational procedures Assist with the logging student placement details Collating student hours by contacting relevant teams and recording in an accurate, timely manner To input data onto a computerised system – mainly excel Text processing as necessary to the role To contribute to the maintenance of accurate and up-to-date filing systems Any other admin support required from the team leader and Practice Learning Facilitators (PLF’s)

Training Outcome:

The potential of full-time employment. 

Employer Description:
We provide over 50 diverse services in community settings, from palliative care to psychological wellbeing, urgent care to dental services and many more. We employ over 2000 people. Through our charity, City Health Care Partnership Foundation, we give extra support to the communities we work in by offering small grants to voluntary and community groups who are helping to improve local health and wellbeing. Our recent Social Return on Investment audit showed a return of £55 for every £1 spent and our Friends and Family Test results show that around 96% of all respondents would recommend our services. Mission Delivering high quality, safe health and care services that are personally responsive, caring, respectful and inclusive of all Through colleagues who are competent and motivated in their roles to deliver the above with compassion and in an effective, productive and adaptable way Supported by an organisation that is both commercially and socially responsible in its intent and which is seen externally as a valuable partner in improving wider community outcomes. Values Service and excellence Equality, diversity and inclusion Creativity and innovation Co-operation and partnership City Health Care Partnership CIC (CHCP CIC), previously NHS Hull provider services, officially formed on 1 June 2010 as an independent health services provider separate to the commissioning organisation, NHS Hull. We work as part of the NHS family in a similar way to GPs, dentists and pharmacies.

Working Hours :
Monday to Friday between 8am - 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative