Network Engineer Apprentice

To provide 1st, 2nd and 3rd line technical support, answering support queries via phone, email and live chat To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with user issues To log all calls on the ticketing system Respond to enquiries from clients and help them resolve any Network, Server, hardware or software problems Maintain a log of all calls taken Maintain a log of any software or hardware problems detected Support users in the use of Computer equipment by providing necessary training and advice To allocate more complex calls to the relevant Support member if it cannot be resolved To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff

Training Outcome:

The company may offer a full-time position at the end of the apprenticeship.

Employer Description:
As an Award Winning Managed Services IT Provider, we provide a range of value-added IT Services, and working with trusted hardware and cloud vendors, we are No Fuss IT.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Microsoft Windows