IT Apprenticeship

1st Line support through the IT Helpdesk ticketing system Building PCs, setting up Laptops & Repairing PCs and Laptops Pre-delivery preparation of servers/infrastructure equipment and controlling stock of all IT equipment Dealing with software issues e.g. installation and upgrade Keeping up to date with any training and learning logs Dealing with third parties to arrange external repairs and tracking documentation Keep up-to-date notes on the work completed through the helpdesk

Training:

Information Communications Technician Level 3.

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician!

Employer Description:
Since 1998 we have gained valuable experience in the IT sector. Our purpose is the same today as it has always been – to provide companies with quality products at competitive prices and to deliver total IT package solutions for all types of businesses. Committed to performing and maintaining exceptional customer service, SBK’s unrivalled after sales support has earned us an enviable reputation within the industry. Possessing extensive experience installing servers, networks, cabling, accounting products and many more solutions, our client base comprises individuals, small businesses and extends to multinational corporations.

Working Hours :
Monday - Friday 8:30am - 5:30pm.

Skills:
Communication skills,Attention to detail,Customer care skills,Proactive,Eager to learn