ICT Apprentice

As an ICT Apprentice, you will:

Act as the first point of contact for IT queries (via phone, email, and service desk system). Log, prioritise, and track support requests using the HALO ITSM platform. Troubleshoot common IT issues (password resets, Microsoft 365, Teams, SharePoint, Windows, printers, etc.). Escalate more complex issues to second-line support. Assist with onboarding new staff, including setting up equipment, accounts, and delivering basic IT inductions. Contribute to documentation and suggest improvements to the IT knowledge base.

What you’ll learn:

Hands-on experience in ICT support and customer service. The opportunity to work alongside experienced ICT professionals. Knowledge of Microsoft 365, Active Directory, Teams, SharePoint, and more. Skills in troubleshooting, communication, and IT operations. A Level 3 ICT Apprenticeship qualification, with full support from your training provider.

What we’re looking for:

A genuine interest in IT and technology. Strong communication skills and a customer-focused approach. Problem-solving ability and a willingness to learn. A proactive and organised attitude. Strong attention to detail and a careful, methodical approach to work. Ability to quickly learn new skills. GCSEs (or equivalent) in English and Maths at grade 4 (C) or above.

Why join us?:

Full training and support to start your IT career. Hands-on learning in a supportive environment. The potential to progress into a permanent role.

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Training Outcome:

There is potential to progress into a permanent role after this apprenticeship.

Employer Description:
At Leightons, we believe in doing things better. That’s better care – for you and your family. From tiny eyes and ears, taking in the world around them; to teenage eyes and ears, developing through life’s rough and tumble. Helping you to protect your hearing and pick up the first signs of presbyopia in your 40s through to managing your eye and hearing health well into your older years. We’re with you for life – every step of the way.

Working Hours :
Including some Saturdays. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Initiative