Customer Service Administrator Apprenticeship

Provide exceptional customer service to clients and tenants, addressing inquiries and resolving issues promptly and professionally Maintain a positive and professional demeanour while interacting with customers, ensuring a high level of satisfaction Serve as the primary point of contact for assigned key accounts, building and maintaining strong relationships with clients Understand the specific needs and requirements of key accounts, ensuring that services are tailored to meet their expectations Regularly communicate with key account clients to provide updates on service delivery, address concerns, and gather feedback Reporting on outstanding breakdowns Gas servining compliance Booking gas safety checks Communicating with tennants Documentation and record keeping

Training:
Business Administrator Level 3 On the job training Training will be provided with Juniper training with a skills coach on line interactive classroom

Training Outcome:
Full-time customer service administrator position with the company Team leader

Employer Description:
A family run and customer focussed company specialising in sustainable and efficient heating solutions. Renuvo started in 2010 as an initiative to meet the needs of an increasing demand for renewable energy heating solutions. As gas and oil heating specialists, Renuvo became one of the first registered installers who were able to offer its clients Air and Ground source heating along with Biomass, Solar PV + Battery Storage and Solar Thermal. This provided access to large amounts of government funding, helping our customers to reduce capital costs as well as their carbon footprint.

Working Hours :
Monday to Friday 08.00am till 4.00pm or 09.00am till 5.00pm, flexible to suit the learner.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Compassionate