Helpdesk Apprentice (Arc (UK) Systems Ltd)

Respond to customer queries via phone and email (we handle an average of 250+ calls per day) Accurately log IT-related issues into our help desk ticketing system (full training provided) Perform general administrative tasks to support the wider team Provide a professional and efficient service in every client interaction

Training Outcome:
Following successful completion of apprenticeship the idea is to move the individual into a 1st Line helpdesk role. within the company

Employer Description:
Founded in 1992 Arc Systems are a fast growing and dynamic company providing IT support services. We specialise in IT Support, Cloud and security services. Based in Basildon, Essex, Arc Systems are a highly motivated organisation operating within a relaxed and friendly environment.

Working Hours :
7.5 hour shifts between 8.00am - 6.00pm with 1 hour lunch break. Days to be confirmed.

Skills:
Attention to detail,Organisation skills,Quick learner,Positive & proactive attitude,Reliable and dependable,Strong sense of responsibility,Calm and composed,Ability to work under pressure,Time management skills