Business Administration Level 3 Apprentice

The role will involve supporting the service to administer council tax for 2 local authority areas. The service administers council tax, business rates and locally administered benefits as well as enforcing on any associated arrears/debts. It is a fast-paced environment with a high customer demand.

Duties will include, but not be limited to:

•          Completing Revenues & Benefits system reconciliations

•          Reviewing & approving bills and benefit notifications being issued for print

•          Considering and responding to customer enquiries

•          Scrutinising and improving internal procedures

•          Undertaking reviews of council tax discounts and exemptions

•          Supporting the Council Tax Administration Team with clerical duties

Training:

The qualification will be achieved in the workplace during the duration of the apprenticeship.

Training Outcome:

The City of Lincoln Council is committed to “Grow our Own” and supporting apprentices through their training and development to secure full-time roles within the council where suitable vacancies arise.

Employer Description:
The City of Lincoln Council is a local authority which provides a range of public services to the residents of Lincoln such as housing, revenues and benefits and council tax. The Council's vision statement is “Together, let’s deliver Lincoln’s ambitious future”.

Working Hours :
Monday - Thursday 9am - 5pm Friday - 9am - 4.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Team working,Creative,Initiative,Literacy skills