IT Technician Apprentice

This is a varied role combining desk-based work with practical, on-site tasks. You will learn new skills, gain industry experience, and work towards recognised qualifications in IT.

Key Responsibilities (training provided):

Assist in maintaining and monitoring the stability and security of our IT networks Support colleagues with day-to-day technical issues, providing clear guidance and solutions Help deploy IT infrastructure, including network cabinets, cabling, Wi-Fi systems, and CCTV installations Learn to identify and resolve technical problems to keep business operations running smoothly

What You’ll Learn and Work With:

Networking: TCP/IP, VLANs, DNS, NAT, Firewalls, VPNs Infrastructure: Cabling, Wi-Fi, CCTV systems Windows Server: Hyper-V, Active Directory, file shares Linux Server basics Office 365: User administration, Exchange, SharePoint Windows 10/11: Upgrades, antivirus, Office 365 applications

Skills and Qualities We’re Looking For:

A genuine interest in IT and technology Good communication skills with the ability to explain technical information clearly Strong problem-solving skills and a willingness to learn Ability to manage time effectively and prioritise tasks A positive, can-do attitude with a flexible approach to changing needs

Personal Attributes:

Team Player: Works well with colleagues and builds positive relationships Curious and Eager to Learn: Always looking to improve skills and knowledge Proactive: Keen to try new approaches and find solutions Confident Decision-Making: Willing to take responsibility once trained

Requirements:

Full UK driving licence with access to transport A basic understanding of computers and networks (helpful but not required – full training will be provided)

This is an excellent opportunity to start your IT career, learning from experienced professionals in a supportive environment while gaining hands-on experience in a wide range of technologies

Training:
You will be working towards a Level 3 Digital Support Technician apprenticeship standard qualification The apprenticeship consists of a mixture of off the job training and on the job mentoring and development within the workplace You will be required to attend St Austell College weekly

Training Outcome:
The apprenticeship and in work training will cover a wide range of technical skills From this you will gain knowledge to have a career as an IT technician, applications technician and much more Future options to complete further training in specific subjects, e.g. Microsoft 365, Networking which can lead careers such as Network Engineers, SOC Engineers, cloud Technician

Employer Description:
Monkey Tree Holiday Park is a family-run, award-winning company known for its warm, inclusive, and supportive culture. We pride ourselves on creating a positive and fun working environment where every team member’s contribution is valued, and there’s plenty of room to grow. Joining us means being part of a close-knit team with the opportunity to develop your skills and gain experience not only at the holiday park but also across our other vibrant outlets in Padstow, Truro, and St Austell, making it an exciting place to build a rewarding career.

Working Hours :
Monday to Friday between the hours of 8.00am - 6.00pm. You are required to work flexibly and will at times be required to work unsociable hours including evenings, nights, weekends, bank holidays.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative