Apprenticeship Administrator

You’ll be involved in a variety of essential administrative duties that support the smooth running of our operations.

Key Responsibilities:

Training Support (Good Skills Training):

Booking courses and maintaining training schedules Preparing pre-course and post-course materials Liaising with trainers and customers to confirm bookings, logistics, and materials Following up with customers after courses to ensure satisfaction and feedback collection

Customer and Sales Support:

Handling enquiries via phone and email Logging and updating enquiries, bookings, and interactions in our CRM system Working with the sales and accounts teams to ensure smooth operations and order processing Supporting communication with existing and potential customers

Franchise and Internal Operations:

Assisting our franchise partners with administrative support and consistent documentation Supporting internal project work as required, including organising team meetings and updating documentation

Support for Sister Company – Defib UK:

Preparing and packaging defibrillator kits and accessories for dispatch Liaising with suppliers, couriers, and customers as needed Updating inventory logs and stock control systems

Other Duties:

Any other reasonable duties required for the smooth running of the business

Training:
Level 3 Business Administrator Apprenticeship Standard

Training Outcome:
There may be opportunities within the business after the apprenticeship has completed

Employer Description:
Good Skills Training is a family-run compliance training company based in the UK. We deliver health and safety, first aid, fire safety and leadership courses nationwide. With over 20 years’ experience, we support businesses of all sizes across the UK in creating safer, more skilled workplaces.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Customer care skills,Attention to detail,Organisation skills,Administrative skills,Team working,Problem solving skills