Engagement Support Administrator Apprentice

Respond to customer phone calls and emails with empathy and professionalism. making sure queries are dealt with clearly and efficiently Support students with disabilities through each step of their order process, including payments, ensuring everything is completed accurately and smoothly Record all customer interactions in the CRM systems so other team members can seamlessly continue the customer journey Arrange and confirm equipment deliveries with students, making sure details are clear and any changes are communicated to both customers and internal teams

Training:

Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required. Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment. Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.

To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship.

Training Outcome:

Upon the successful completion of your apprenticeship, there may be an opportunity for permenant employment within the company, subject to performance, business needs and the availibility of a suitable role.

Employer Description:
We are a social enterprise focused on helping people work and study mor effectively. As a disability-confident employer, we take pride in our diverse team. We often have to work within the confines of government-funded support, but we always pledge to do our best to assist. We have decades of experience helping people accelerate their work efficiency and improve study grades. Embracing the bespoke nature of 1-1 support, we are able to tailor support to each individual, something we value greatly. Feel free to discuss your needs with out team and they will do their best to assist you, within the prescribed service level agreements and frameworks. We need to be highly cost-effective and efficient, as we are often funded by taxpayers' money, and we appreciate you working with us along the way.

Working Hours :
Hours: Monday to Friday, 8:45am - 5:15pm Overtime: Occasionally available (optional) Annual Leave: 22 days plus bank holidays

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness