Apprentice Customer Service Representative

As part of our Client Services Team, you’ll be responsible for supporting the day-to-day admin and order processing tasks that keep our operation running smoothly. It’s a fantastic opportunity to grow with a business that values development, teamwork, and great service.

 

Your day to day duties will include:

Processing client orders using our bespoke online portal and internal systems (full training provided) Supporting the team with daily administrative tasks as required Checking deliveries to sites and producing proof of delivery (POD) reports Communicating with courier companies to resolve delivery issues Answering inbound calls from clients and providing helpful, friendly assistance Providing general day-to-day support to the Client Services Team

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:
Opportunities to grow within the business for the right person

Employer Description:
UYR Ltd is Housed in a full-service production facility at our purpose-built site in Wakefield, West Yorkshire, we are one of the UK’s leading independent suppliers of design and print solutions, We proudly work with some of the UK’s leading hospitality & Retail brands, and we’re expanding rapidly into exciting new sectors.

Working Hours :
Monday - Friday 9am - 5.30pm with 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative