L2 Insurance Customer Service Apprentice

Consistently offer a thorough and competent service while following company, industry and regulatory guidelines and procedures Liaising with new/existing clients over the telephone, by email and by post Updating the database and maintaining records Running through new quotations Chasing of all new business cases every week Pursuing all current business inquiries on a weekly basis Maintaining filing systems Dealing with daily post Renewing insurance policies Admin related work Making/receiving numerous telephone calls Processing/attending to diaries Problem solving and critical thinking

Training:

Customer Service Practitioner Level 2.

Training Outcome:

There may be progression routes available upon completion of the apprenticeship.

Employer Description:
With over 20 years’ experience in the insurance industry, XYZ Insurance specialise in providing insurance for those needing a policy tailored to their needs. Our focus is providing exceptional service and cover to those who carry passengers, parcels or drive vehicles for their own personal business.

Working Hours :
Monday - Friday, 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative,Patience