Sales/Customer Service Advisor Apprentice

Weekly Duties:

Provide customer service support to Carvers’ customer base Maintain and develop strong customer relationships Work within the Wolverhampton sales office, supporting daily operations Handle customer enquiries with accuracy and attention to detail Develop communication skills through regular customer interaction Learn and apply product knowledge to support sales Spend the first 3 months rotating across departments: Gain experience in the yard Support on the shop floor, Shadow site sales visits Transition into the sales office after the induction period with enhanced product knowledge

Training:
This is a Customer Service Level 3 Apprenticeship which is delivered over an 15-month period You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG or Telford TF3 3AJ, followed by monthly assessor visits to you in your company

Training Outcome:
Progression in sales and further qualifications

Employer Description:
For over 125 years, Carvers has proudly served the Midlands as a trusted builders merchant. From our Wolverhampton headquarters, we support trade professionals, housebuilders, and DIY customers with quality materials, expert knowledge, and industry-leading service. As a fifth-generation family business, we’re proud of our heritage — and even prouder of the relationships we’ve built along the way. Carvers supply everything from Bricks, Blocks and Cement, as well as all your Plumbing, Ironmongery and Timber requirements. We also have a dedicated Decorating centre, Electrical counter, Cooker Centre division and hard Landscaping display, With trade customers in mind, Carvers also have a Drive Thru warehouse, ensuring customers are in and out as swiftly as possible, Fibo Collect – on site ready mixed Concrete, Mortar and Screed facility and Hire Centre and Tool Sales division. Carvers are open to both the trade and general public and their knowledgeable staff are on hand to assist with any project you might have.

Working Hours :
Monday - Friday, 7.30am - 4.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience,Self-motivated,Enthusiastic