Business Administration Apprentice - T&S Heating

As a Business Admin Apprentice, you’ll play an important role in supporting the smooth running of the office and gaining hands-on administrative experience. Working with T & S Heating Ltd, you’ll be part of a team that delivers essential support to customers and engineers every day. This role is a great opportunity to build practical office skills while contributing to keeping heat in people's homes.

Key Responsibilities:

Maintain and update customer databases with accurate information. Input sales data into CRM systems and generate reports. Manage documentation and filing systems, ensuring organisation and accessibility. Answer day-to-day calls promptly, addressing customer concerns and resolving issues courteously. Respond to customer enquiries about orders, product information, and delivery status. Provide excellent customer service throughout the order cycle and support general office duties.

In addition to these core responsibilities, your apprenticeship will equip you with essential business administration skills, such as teamwork, communication, problem-solving, and professional conduct – providing a well-rounded foundation for a future office career.

Training:

The successful apprentice will attend college, once a month on a Monday, at our City Hub Campus.

 

- You will be assigned an assessor who will set tasks and mark them throughout the course

 

- You will attend one-to-one meetings with the assessor/employer periodically to track progress and identify areas for improvement

 

- End point assessments include project presentation, remote portfolio interview and knowledge test

 

This apprenticeship is work based learning therefore most of the time you will be working at the employer’s address
Business Administration Level 3 (https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0)
Functional Skills if required
Please note that the apprenticeship standards require the apprentice to sit an End Point Assessment. Please refer to above link for more information

Training Outcome:

There may be an opportunity for a full-time position upon successful completion of the apprenticeship, subject to availability.

Employer Description:
T & S Heating Ltd is a trusted, family-founded company based in Arnold, Nottingham. Since 1974, they have grown from a small heating business into one of the East Midlands’ leading plumbing and heating providers. Today, they serve over 150,000 properties, offering 24/7 maintenance services, boiler installations, and renewable energy solutions. The company prides itself on delivering high-quality, reliable service while maintaining strong ties to the local community. T & S Heating is committed to investing in staff training, apprenticeships, and community initiatives, making it a respected, caring, and forward-thinking employer that values its employees and the communities it serves.

Working Hours :
8:30 – 17:00, Monday – Friday, 30 min lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative